Returns & Refunds

Returns are accepted for unopened, unused products in their original packaging within 7 days of delivery.

For hygiene and safety reasons, opened skincare products cannot be returned unless they arrived damaged or incorrect.

If your order arrives damaged, faulty or incorrect, contact us within 48 hours of delivery with your order number and clear photographs.

We will arrange a replacement or a full refund at no additional cost to you.

Contact our customer care team with your order number and reason for return. Once approved, we will share return instructions and the return address.

Approved refunds are processed to the original payment method within 5–10 business days of us receiving and inspecting the returned item.

Original shipping fees are non-refundable except where the return is due to our error.

Opened or used skincare products, promotional or gift items, and clearance products are not eligible for return.